How you train your customers. Do you even know you’re doing it?
This article looks at how you inadvertently train your customers. Believe it or not, you are training your customers more
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Home Business Foundations
Why your customers don’t pay – and what to do about it
I was in a recent discussion on FaceBook about how to get customers to pay for items. The majority of
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Business Plan and Marketing Plan – what’s the difference?
The lovely Yvette from Strathfield Web Design recently asked me this great question: “What’s the difference between a business plan,
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How to Think About Business Expenditure
A client recently asked me the following question about business expenditure, and I’m reprinting it (expanded a little from my
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When You Don’t Know What You Don’t Know
We’ve all been there. Decided to do something, create a product, develop an idea that we had. And when it
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A rant on Ethics in Business, or rather, the lack thereof.
I spend most of my days online, writing, planning, on forums, twitter, FaceBook, Email discussion groups etc. And something I
Read MoreBusiness Systems – How and Where to Start
Last week we looked at Why we Need Systems in our business, even in our micro business where there’s only
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Business Systems – Bringing Order Out of Chaos
What are Systems and why do you need them? A system is a written down process for a particular task
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Does Your Customer Service Suck?
Here in Australia customer service tends to be non-existent. We’re all so familiar with having to wait to be served
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Gender Bias – Alive and Kicking on the Internet
The very charming James from Men With Pens recently directed me towards Technorati’s recently released “State of the Blogosphere” report.
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